EP 0321 June 202678 minCONVERSATION
Voice AI Will End Call Centres In 5 Years
It is 1993 again, and the people who think they missed it have it backwards.
EP 03: Voice AI Will End Call Centres In 5 Years
Insights
- 01
Why Stas believes human customer support will be gone within five years.
59:04 - 02
Why voice AI is harder than it looks: interruptions and latency.
29:26 - 03
Why 95% of company AI projects quietly fail.
23:52 - 04
Sovereign AI, and why only America really has it.
45:23 - 05
Why he does not think AI will destroy humanity.
12:58 - 06
The prediction at the end that nobody sees coming.
1:16:27
About this episode
Stas Bichenko builds the AI that is replacing call centres, and he believes human customer support will be gone within five years.
He gets into voice AI and why it is harder than it looks, why he does not think AI will destroy humanity, the truth about sovereign AI and why only America really has it, why 95% of company AI projects quietly fail, the reverse casino reality of call centre work, and a prediction right at the end that nobody sees coming.
The guest
Stas Bichenko
Founder, Recombine AI
Stas Bichenko is the founder of Recombine AI, which lets companies build and own their in-house AI call centres instead of renting them from someone else's cloud.
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